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Scams & Fraud

Criminals are always seeking new and devious ways to steal personal information and/or assets. We’re concerned about you being aware of the risks and how to respond.

Are you aware of a scam where someone is assuming our identity? Please tell us, to help protect others.

What’s the concern

Scams that try to rob people of their personal information and assets can cause considerable harm to their victims, including mental duress and significant financial loss. We all need to be wary. Insurance scams are plentiful. Imposters contact people through email, text message, social media, online, mail, phone, fax or in person.

You could be targeted

Dumfries’ policyholders are not immune. Despite our best efforts to protect your privacy, you may find yourself targeted. Fraudsters will use any opportunity to take advantage, including the COVID-19 pandemic. You can find scams reported by our policyholders at the bottom of this page.

How to respond

We encourage you to always be skeptical if a person unbeknownst to you contacts you or sends you something “fishy” – whether claiming to be with Dumfries Mutual or one of our service providers or competitors. Use your best judgment. If something feels suspicious, contact your agent or broker. Learn how to protect yourself, report fraud and respond if you’re a victim on the Canadian Anti Fraud Centre and Ontario websites.

Reported scams concerning you and Dumfries Mutual Insurance Company

May 29, 2020 – In this reported phone scam a fraudster called a policyholder to inform them their car insurance had expired in order to “sign them up again”, thereby gaining access to both personal information and funds required to restart the policy. Fortunately, the savvy policyholder knew their policy expiry date and their agent. Realizing it was most likely a scam, she responded accordingly and the fraudster hung up on her.

February 4, 2019 – We were notified that fake cheques were sent to random recipients with our company name as payer. Those who received (or will receive) these cheques may or may not be our policyholders. It is our understanding that many of these scam mailings include a letter asking you to send money overseas.