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Payment Options

We apologize that some options are currently unavailable due to COVID-19. Contact your agent if you have any concerns.

Learn about scams & fraud, including reported cases concerning you and Dumfries Mutual.

Online banking

  • Available with the big five banks: BMO, CIBC, RBC, Scotiabank, and TD
  • Payee name: “Dumfries Mutual Insurance Company”
  • Your account number: your policy number (don’t include the dash)

Credit or debit

  • Credit card over the phone to your agent
  • In person at our office (currently unavailable)


  • In the mail with your remittance copy
  • Drop-off at our office

Pre-Authorized Payment (PAP)

  • 12 equal monthly payments
  • Convenience – no need to worry about keeping track of payment dates
  • Withdrawal can be set up for any day of the month
  • Automatic withdrawal from your account without issuing cheques
  • One time set up and then continues – even after your renewal

If you’re interested in switching to PAP, please complete this form and return to us via one of these methods.

  • Mail to our office
  • Drop-off at our office
  • Fax to 519-740-8732
  • Email


You must meet both of these criteria to qualify:

  1. You’re a direct client, which means you’re insured through a Dumfries agent – not through a broker. Our agents are Matt Bendfeld, Terry Ann Betzner, Lee Ellery, Christina George, Don Graham, Colleen Kiriakos, Tyler Nixon and Scott Parker.
  2. Your financial institution must support automatic deposit, which means we’re not required to answer a security question or provide a password. You will likely (but not necessarily) see a message like “Dumfries is registered for auto-deposit so no security question is required”. If you’re still required to enter a security question, it won’t matter what you enter as your payment should still deposit automatically. We’re only aware of one institution (Manulife Bank) that does not offer auto-deposit at this time. You would have to cancel the transaction as we wouldn’t be able to receive it.

You must complete both of these steps:

  1. Email payment to:
  2. Complete the message box in your transfer with a) your name, b) your agent’s name and c) your policy number(s). We can not process your payment without all of this information.


  • In person at our office (currently unavailable)
  • With your agent (currently unavailable)