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Claims Centre

No one wants to suffer a loss, but if it happens you can count on us. Here are some guidelines to follow.

How can I report a loss during business hours?

During normal business hours (Monday – Friday, 8:30 am – 4:30 pm EST), please contact your insurance broker directly or Dumfries Mutual Insurance Company at 519-621-4660 or 1-800-265-3573.

How can I report a loss after business hours?

After normal business hours immediate service for emergency situations is available by calling 1-877-313-2585.

What information do I need to have?

Information that you should have available for auto loss:

  • Names, addresses, telephone numbers, insurance companies and policy numbers of all parties involved
  • Name, badge number and police force of investigating officer(s), if reported to police
  • Addresses and telephone numbers of any witnesses
  • Address and telephone number of the location of your vehicle, if towed

Information that you should have available for property loss:

  • Address and telephone number where you can be contacted
  • Details of the loss
  • Your policy number

Have you recently had a claim with us?

We greatly value your feedback on your experience! What are we doing well and how can we improve? Please complete our claims service survey.