New Policyholder Survey Thank you for completing this survey as a new policyholder! We value your feedback, and take seriously what you have to share. About YouYour Name (First and Last)* Phone* Email Address Your Agent's Name (First and Last)* Policy Number* What insurance coverage do you have with Dumfries Mutual? Check all that apply.* Home Auto Commercial Farm Application ProcessDid your Agent respond to you in a timely manner?* Yes No How would you describe your Agent’s interactions with you? Check all that apply.* Respectful Courteous Friendly Professional None of the above Were you provided a quote in a timely manner?* Yes No Do you feel your quote was prepared satisfactorily (Yes or No)? If you answer "No", please explain why.* Was the explanation (ie: breakdown) of your quote and your options satisfactory (Yes or No)? If you answer "No", please explain why.* CoverageDoes the amount of coverage included with your policy meet your expectations? If you answer "No", what does not meet your expectations?* How would you rate your satisfaction with your options for coverage?* Excellent Satisfactory Unsatisfactory Regardless of how you answered above, what coverage options might interest you? ServiceThinking about your recent experience with Dumfries Mutual, how would you rate our ability to help you?* Excellent Good Poor Based on your opinion of our service, would you recommend Dumfries Mutual to others?* Yes No Do you have any suggestions that might help our company to further improve our service?
