New Policyholder Survey Thank you for completing this survey as a new policyholder! We value your feedback, and take seriously what you have to share. About YouYour Name (First and Last)*Phone*Email AddressYour Agent's Name (First and Last)*Policy Number*What insurance coverage do you have with Dumfries Mutual? Check all that apply.* Home Auto Commercial Farm Application ProcessDid your Agent respond to you in a timely manner?*YesNoHow would you describe your Agent’s interactions with you? Check all that apply.* Respectful Courteous Friendly Professional None of the above Were you provided a quote in a timely manner?*YesNoDo you feel your quote was prepared satisfactorily (Yes or No)? If you answer "No", please explain why.*Was the explanation (ie: breakdown) of your quote and your options satisfactory (Yes or No)? If you answer "No", please explain why.*CoverageDoes the amount of coverage included with your policy meet your expectations? If you answer "No", what does not meet your expectations?*How would you rate your satisfaction with your options for coverage?*ExcellentSatisfactoryUnsatisfactoryRegardless of how you answered above, what coverage options might interest you?ServiceThinking about your recent experience with Dumfries Mutual, how would you rate our ability to help you?*ExcellentGoodPoorBased on your opinion of our service, would you recommend Dumfries Mutual to others?*YesNoDo you have any suggestions that might help our company to further improve our service?
