New Policyholder Survey | Dumfries Mutual Insurance

About You

Your Name (First and Last)*

Phone*

Email Address

Your Agent's Name (First and Last)*

Policy Number*

What insurance coverage do you have with Dumfries Mutual? Check all that apply.*

Did your Agent respond to you in a timely manner?*

How would you describe your Agent’s interactions with you? Check all that apply.*

Were you provided a quote in a timely manner?*

Do you feel your quote was prepared satisfactorily (Yes or No)? If you answer "No", please explain why.*

Was the explanation (ie: breakdown) of your quote and your options satisfactory (Yes or No)? If you answer "No", please explain why.*

Does the amount of coverage included with your policy meet your expectations? If you answer "No", what does not meet your expectations?*

How would you rate your satisfaction with your options for coverage?*

Regardless of how you answered above, what coverage options might interest you?

Thinking about your recent experience with Dumfries Mutual, how would you rate our ability to help you?*

Based on your opinion of our service, would you recommend Dumfries Mutual to others?*

Do you have any suggestions that might help our company to further improve our service?