Claims Service Survey | Dumfries Mutual Insurance Company

About You

Your Name (First and Last)*

Phone*

Email Address

Your Agent or Broker's Name (First and Last)*

Policy Number*

About Your Claim

Date of Loss*

Type of Loss*

Auto
Property
Liability

Claim Number*

Claims Representative's Name (First and Last)*

Claims Handling

Were you contacted in a timely manner?*

Yes
No

How would you describe our Claims Representative’s interactions with you? Check all that apply.*

Did our Claims Representative explain our claims procedures?*

Yes
No

Was the explanation of the adjustment of your claim and/or the breakdown of any payment received satisfactory?*

Yes
No

Coverage

Did the coverage for your claim meet your expectations as explained by your Agent or Broker when your policy was written (Yes or No)? If you answer "No", what did not meet your expectations?*

Overall, how would you rate your experience (Excellent, Satisfactory, or Unsatisfactory)? If you answer "Unsatisfied", what would have improved your experience?*

Service

Do you feel your claim was resolved promptly (Yes or No)? If you answer "No", please explain.*

Do you feel your claim was resolved satisfactorily (Yes or No)? If you answer "No", please explain.*

Thinking about your most recent claim, how would you rate Dumfries Mutual’s ability to help you?*

Excellent
Fair
Poor

Based on your opinion of our service, would you recommend Dumfries Mutual to others?*

Yes
No

Do you have any suggestions that might help our company to further improve our service?