Claims Service Survey Thank you for completing this survey about your recent claim experience. We value your feedback, and take seriously what you have to share. About YouYour Name (First and Last)* Phone* Email Address Your Agent or Broker's Name (First and Last)* Policy Number* About Your ClaimDate of Loss* Type of Loss* Auto Property Liability Claim Number* Claims Representative's Name (First and Last)* Claims HandlingWere you contacted in a timely manner?* Yes No How would you describe our Claims Representative’s interactions with you? Check all that apply.* Respectful Courteous Friendly Professional None of the above Did our Claims Representative explain our claims procedures?* Yes No Was the explanation of the adjustment of your claim and/or the breakdown of any payment received satisfactory?* Yes No CoverageDid the coverage for your claim meet your expectations as explained by your Agent or Broker when your policy was written (Yes or No)? If you answer "No", what did not meet your expectations?* Overall, how would you rate your experience (Excellent, Satisfactory, or Unsatisfactory)? If you answer "Unsatisfied", what would have improved your experience?* ServiceDo you feel your claim was resolved promptly (Yes or No)? If you answer "No", please explain.* Do you feel your claim was resolved satisfactorily (Yes or No)? If you answer "No", please explain.* Thinking about your most recent claim, how would you rate Dumfries Mutual’s ability to help you?* Excellent Fair Poor Based on your opinion of our service, would you recommend Dumfries Mutual to others?* Yes No Do you have any suggestions that might help our company to further improve our service?
