Claims Service Survey Thank you for completing this survey about your recent claim experience. We value your feedback, and take seriously what you have to share. About YouYour Name (First and Last)*Phone*Email AddressYour Agent or Broker's Name (First and Last)*Policy Number*About Your ClaimDate of Loss*Type of Loss*AutoPropertyLiabilityClaim Number*Claims Representative's Name (First and Last)*Claims HandlingWere you contacted in a timely manner?*YesNoHow would you describe our Claims Representative’s interactions with you? Check all that apply.* Respectful Courteous Friendly Professional None of the above Did our Claims Representative explain our claims procedures?*YesNoWas the explanation of the adjustment of your claim and/or the breakdown of any payment received satisfactory?*YesNoCoverageDid the coverage for your claim meet your expectations as explained by your Agent or Broker when your policy was written (Yes or No)? If you answer "No", what did not meet your expectations?*Overall, how would you rate your experience (Excellent, Satisfactory, or Unsatisfactory)? If you answer "Unsatisfied", what would have improved your experience?*ServiceDo you feel your claim was resolved promptly (Yes or No)? If you answer "No", please explain.*Do you feel your claim was resolved satisfactorily (Yes or No)? If you answer "No", please explain.*Thinking about your most recent claim, how would you rate Dumfries Mutual’s ability to help you?*ExcellentFairPoorBased on your opinion of our service, would you recommend Dumfries Mutual to others?*YesNoDo you have any suggestions that might help our company to further improve our service?
